The Turtle (Squirtle)

Shipping Information

We deliver across the UAE, GCC, and Austria, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden with fast, reliable service. Enjoy Standard UAE delivery in 2–3 working days for AED 15, or FREE UAE shipping on orders above AED 200. GCC delivery (3–5 working days) is AED 75, and international shipping (3–5 working days) is AED 150.

Returns Policy

At Bokkl, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Return Window

We accept returns within 30 days from the date of delivery.

Return requests made after 30 days from delivery will not be accepted.

How to Request a Return

To initiate a return, please email: info@bokkl.com

Please include:

• Your order number
  
• The item(s) you wish to return
  
• The reason for return
  

Once your request is reviewed and approved, our team will arrange a collection from your delivery address.

Return Eligibility Conditions

To be eligible for a return:

• The item must be unused and in original condition
  
• The item must be in its original packaging
  
• All tags, labels, and accessories (if applicable) must be intact
  
• The product must not show signs of wear, damage, or alteration
  

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or product-specific reasons. Any such exclusions will be clearly mentioned on the product page.

Return Shipping & Collection

• For approved returns within the UAE, we will arrange a collection.
  
• For GCC and International orders, return shipping arrangements and costs may vary and will be communicated during the return approval process.
  

Return shipping charges, if applicable, may be deducted from the refund amount unless the return is due to a defective or incorrect item.

Refund Process

Once we receive and inspect the returned item:

• You will be notified of the approval or rejection of your refund.
  
• If approved, your refund will be processed to your original payment method.
  
• Refunds are typically completed within 7–10 business days after approval, depending on your payment provider.
  

Shipping charges (if any) are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Please contact info@bokkl.com within 48 hours of delivery
  
• Provide clear photos of the item and packaging
  
• We will arrange a replacement or full refund at no additional cost
  

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account again
   
2. Contact your payment provider or bank
   
3. If the issue persists, email us at info@bokkl.com
   

Return Address

Unit 15, 51 As Salami 6 St
Mussafah
Abu Dhabi
United Arab Emirates

Important Notes

• Returns must be requested via email before sending items back.
  
• Unauthorised returns may not be accepted.
  

We reserve the right to update this policy at any time.