Contact

Ask us anything! We're here to help.

Store Information

We're here to help. Reach out to us through any of the channels below and we will respond within 1 business day.

info@bokkl.com

+971 58 584 2275

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (UAE Time)

Address: Unit 15, 51 As Salami 6 St
Mussafah
Abu Dhabi,
United Arab Emirates

Mailing & Returns Address:
House Of Wow General Trading LLC S.P.C (BOKKL)
Unit 15, 51 As Salami 6 St
Mussafah, Abu Dhabi
United Arab Emirates

FAQs

Below FAQ are some common questions of our customers. If you have other questions, please just send it to info@bokkl.com.
Once your order is shipped, you will receive a confirmation email with a tracking link. You can use this link to monitor your delivery status in real time.
Orders are typically processed within 1 business day. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods, processing may take slightly longer.
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our support team as soon as possible. Changes may not be possible once the order has been dispatched.
While we aim to deliver within the estimated timeframe, delays can occur due to courier issues, customs clearance, or unforeseen circumstances. Please check your tracking link first, and contact us if you need further assistance.
We’re sorry for the inconvenience. Please contact our support team within 48 hours of delivery with your order number and photos of the item received. We will resolve the issue as quickly as possible.
Delivery times depend on your location. Orders within the UAE typically arrive within 2–4 business days, GCC deliveries take 3–5 business days, and selected international destinations usually arrive within 3–5 business days after dispatch. Orders are processed within 1 business day, and you will receive a tracking link once
Returns and exchanges are accepted within our return window if the product is unused and in original packaging.
You can reach our support team via the Contact Us page or email. We aim to respond within 24 hours on business days.