Privacy policy

Last updated: April 01, 2026

This Privacy Policy describes how House Of Wow General Trading LLC S.P.C, trading as BOKKL ("we", "us", or "our"), collects, uses, and shares information about you when you visit and make purchases from bokkl.com (the "Site").

1. Who We Are

We are House Of Wow General Trading LLC S.P.C, operating the BOKKL brand from Mussafah, Abu Dhabi, United Arab Emirates. Our website is bokkl.com. You can contact us at info@bokkl.com.

2. Information We Collect

We collect the following types of information:

Information you provide to us:

  • Name, email address, phone number, and delivery address when you place an order
  • Payment information (processed securely through our payment providers; we do not store card details)
  • Messages and enquiries submitted through our contact form
  • Email address when you subscribe to our newsletter

Information collected automatically:

  • Browser type, IP address, device type, and operating system
  • Pages visited, time spent on site, and referring URL
  • Cookie and tracking data (see Section 6)

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and customer service requests
  • Send marketing emails if you have opted in (you may unsubscribe at any time)
  • Improve our website and product offerings
  • Comply with legal obligations under UAE law

4. Legal Basis for Processing

We process your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL). We process data when: (a) it is necessary to fulfil a contract (your order), (b) you have given consent (newsletter sign-up), or (c) we have a legitimate interest such as fraud prevention and site analytics.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Shipping and logistics partners (to deliver your order)
  • Payment processors (Visa, Mastercard, Apple Pay, etc.) for secure transaction processing
  • Email marketing platforms (for sending newsletters if you have opted in)
  • Analytics providers (such as Google Analytics) to understand site usage
  • Advertising platforms (such as Google Ads) for remarketing purposes
  • Legal authorities if required by UAE law

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies, including:

  • Essential cookies: Required for the website to function (e.g., shopping cart, login session)
  • Analytics cookies: We use Google Analytics to track website usage and improve user experience. Google Analytics may collect anonymised data about your browsing behaviour.
  • Advertising/Remarketing cookies: We may use Google Ads remarketing tags to show you BOKKL ads on other websites after you have visited our site.
  • Preference cookies: To remember your settings and preferences.

You may disable cookies through your browser settings. Disabling cookies may affect some website functionality. By continuing to use our site, you consent to our use of cookies as described above.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by UAE law. Order data is typically retained for a minimum of 5 years for tax and accounting purposes.

8. Your Rights

Under the UAE PDPL, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for marketing at any time (unsubscribe from emails)

To exercise any of these rights, please contact us at info@bokkl.com.

9. Security

Our site uses SSL (HTTPS) encryption. Payment processing is handled by certified, PCI-compliant payment providers. We do not store credit card or debit card information on our servers.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions or requests:

  • House Of Wow General Trading LLC S.P.C (BOKKL)
  • Email: info@bokkl.com
  • Address: Unit 15, 51 As Salami 6 St, Mussafah, Abu Dhabi, UAE